Literacy Houses

In 2014 a new concept was initiated to help eradicate low literacy: Literacy Houses

A Literacy House is an accessible location in a city where people are helped to find the right course to improve their literacy skills. In most Literacy Houses they can actually work on essential skills such as reading, writing, speaking, numeracy and digital skills. Learners can simply go to this location to get information and/or support from by both volunteers and professionals. 

In Literacy Houses volunteers can get informed about voluntary work. When they start helping people with low literacy skills they can get advice and courses from certified teachers. 

A Literacy House can be set up through a partnership between local actors and is supported by RWF. These partners vary by municipality or region. In most cases a Literacy House is incorporated in a library.



Over the last few years, many instruments were developed to support the set-up, running and qualitative improvement of Literacy Houses. Please find an overview of these instruments below.

Taalverkenner GezondheidTaalverkenner Gezondheid



1. Facts and figures concerning functional illiteracy

A range of figures and background information is available to help with the development of  action plans for setting up a Literacy House and underscore the urgency of addressing functional illiteracy in such plans.

A factsheet providing the characteristics of the target group of people with literacy problems, as well as the latest findings regarding the impact of investing in countering functional illiteracy can be found here:

Factsheet >

Much research is undertaken into the incidence, prevention, causes and effects of functional illiteracy. Did you know that there are 740,000 workers with literacy problems in the Netherlands? A selection of research  papers can be accessed here:

Research papers >

Feiten & Cijfers 



2. Literacy House Set-Up

When intent to establish a Literacy House, it is important to develop an action plan which outlines your approach, projected outcomes and joint ambitions. To determine these amibtions, we provide you with the statistics on the number of people with literacy problems in your municipality or region in the Netherlands:

Statistics literacy >

The action plan includes a clear division of roles and tasks for each partner in the collaboration. We provide an overview of activities a Literacy House might take on.

Overview activities Literacy House >


3. Literacy House Staff


A) Literacy House Volunteers

Based on an intake interview, a Literacy House refers people with low literacy skills to an appropriate course or activity. An intake is done by a certified teacher or by a Literacy House volunteer, under supervision of such a qualified expert. Literacy House volunteers are well equipped for their responsibilities. They receive for example a basic training (more below) and a reception desk training. The latter trains them to refer clients to appropriate courses and helps improve their interview skills.

Training >

B) Literacy House Coordinator

The Literacy House coordinator fulfils a pivotal role within the Literacy House and its broader network. Literacy House coordinators employed by a library have the opportunity to take a course to qualify as a Essential Skills counsellor.

This 8- day training provides information regarding the social domain and looks at various client groups and their various needs, wishes and options. Attention is paid to staying in contact and effective collaboration. The course also seeks to improve knowledge of language levels and available materials.

Training >

Together with its partners, the Reading & Writing Foundation stages comeback courses to improve Literacy House coordinators’ expertise. For more information, contact the Reading & Writing Foundation at

C) Language volunteers

Literacy Houses also cater to volunteers interested in helping people with low literacy skills to improve their essential skills. This is a responsible task, and it is important that volunteers realize what they are signing up for. A Language Volunteer Checker (Taalvrijwilligerscheck) is available for volunteers who wish to determine whether this is something they’d like to pursue. This tool shows three situations which each give an impression of what it is like to work with people from different backgrounds.

Training for language volunteers

People with low literacy skills benefit the most from a course or activity with expert guidance and the right course materials. Before they start, language volunteers take a course to learn how to do this. 

Volunteers may be offered a 4 half-days basic training, which will teach them how to help people with low literacy skills to learn how to read, write, speak, do numbers and work with a computer. They are also acquainted with the available teaching materials. 

Volunteers interested in follow-on courses or acquiring specific skills to assist participants, may move on to additional training modules, including:

  • counselling women 
  • basic health skills 
  • parental involvement 

For more information on these modules, please contact the Reading and Writing Foundation at

You can also look for local academies for volunteers, which can provide professional traing as well.

Volunteer network

Once they’ve completedtheir basic training, volunteers may be directed to the VolunteerNetwork, where they can extend their knowledge and find further inspiration and materials to work with. They can choose subjects that they wish to learn more about, such as a film clip about tongue twister rhymes or an e-learning tool on ‘financial independence’. They can also sign up for a SpokenLanguage webinar.

Volunteer network >

D) Language counsellor or certified Literacy House Teacher

In many cases, there are certified teachers working at a Literacy House. One of their tasks is to support and train the language volunteers. Those wishing to teach the Basic Training or the follow-on modules, please contact the Reading & Writing Foundation at


TrainersNet is the digital platform for volunteer trainers, where they can find all the materials for teaching courses. Here, trainers are also kept informed about new developments, and it is a space to share experiences and ask questions.

TrainersNet provides trainers with a community and is pivotal in knowledge-sharing. Volunteer trainers with the Reading & Writing Foundation have exclusive access to TrainersNet.


4. Teaching and study materials

After their basic training, volunteers have access to various teaching and study materials, both in hard copy and online, to get started with their low literacy clients. These materials may also be ordered for trained Literacy House volunteers. 

A list of all available materials > 

Study materials are available for all (volunteer) organisations that work with the Reading & Writing Foundation sucsh as Success! and Get to Work!. Organizations may order such materials online via the online lesmateriaal bestelportal. For queries regarding the ordering of teaching materials, please send an email to

Resources for Educators Guide

A Resources for Educators Guide is available to help volunteers select appropriate learning materials for their clients. This guide contains basic language, digital and numerical literacy skills materials at various levels. It comprises a flow chart and a description of the available materials.

Materialenwijzer >

Essential Skills Taster Collection

The Essential Skills Taster Collection (Adviescollectie basisvaardigheden) complements the Resources for Educators Guide and comprises a broad selection of materials pertaining to essential skills, such as reference books for volunteers, reading materials for people with low literacy skills and study materials that people with low literacy skills may work with under the guidance of a teacher as well independently.

Adviescollectie basisvaardigheden >

In many literacy houses there is the possibility of practicing basic skills with the online program Here you find more information about This information is also available in English.



5. Screening tools

Literacy screener

Locating people with low literacy skills can be complicated. Certain groups have no trouble finding a Literacy House, others do. The Literacy House network will include partners who come across people with low literacy skills in their clinics and offices and may refer them to a Literacy House. Structural referral by these locations helps Literacy Houses reach more people. The literacy screener allow for structural screening. Within 15 minutes at most, these easy-to-use tools can give an indication of whether an individual may be functionally illiterate and needs (language) tuition to move forward. We offer the following literacy screeners:

  • Language Indicator 1F: This tool can be used to quickly gauge whether a person is having trouble reading. The indicator assesses reading skills at language level 1F and is suitable for people up to education level ‘mbo2’. Language Indicator 1F has been validated and empirically tested.
  • Language Indicator 2F: This tool allows for a rapid assessment of whether a person is having trouble reading.  Its language level is 2F and it can be used for clients up to ‘mbo 4’ level. Clients are asked to answer multiple choice questions about a text online. Language Indicator 2F has been validated and empirically tested. 
  • DigiMeter: The DigiMeter assesses a person’s digital skills. The tool comprises four online assignments. 
  • MathMeter: The MathMeter assess a person’s numeracy skills. It comprises 16 online assignments and is suitable for clients up to ‘mbo 4’ level education.
  • Participation Meter: An online questionnaire, which allows respondents to self-assess whether he or she is able to actively participate in society. The Participation Meter is available to all.

For more information about these Basic Indicator Tools, please consult

The Language Explorer is a paper version of the literacy screener. It comprises a short text followed by six questions. It shows in 6 minutes whether a person is having difficulty reading. There are two separate Language Explorers: A Social Services Explorer and a Health Explorer.

For more information regarding the literacy screeners, please consult

It is currently translated into different languages, which will be: It is currently under construction.



6. Communication materials

Various communication materials can be ordered from the Reading & Writing Foundation, including banners, posters or flyer formats. Flyers can be tailored to local contexts. For more information, please contact the Reading & Writing Foundation at

You can also use communication materials to reach more native speakers. See here for more information (in Dutch). 


7. National phone number

There is a national phone number for people wishing to improve their reading, writing, numeracy, computer or smartphone skills. It helps them to find the right reading and writing education.

The national phone number will ask the nearest Literacy House to get in touch for further assistance. The national phone number is 0800 023 44 44.



8. Inspiration

Be inspired by real-life cases that show how organisations work together at the local level to fight low literacy. Click on a province or photo to access examples of initiatives by your local council, library, care provider, social service or the employee insurance schemes implementing body UWV.

Real-life cases >

Read municipal councillors’ blogs on approaches and initiatives in their municipality. >